Shipping & Returns

Order Processing

How shipping works

Every order is roasted in small batches to ensure freshness. Because we don't pull from pre-roasted inventory, processing takes approximately 3 business days. Total delivery time from order to doorstep is generally 3–7 business days.

Delivery

Shipping methods

1 Package Ships via USPS 1st Class Mail

2–8 Packages Ships via USPS Priority Mail

Expedited Not available at this time

Global

International shipping

International shipping is available via USPS 1st Class International. Costs vary by region. For international shipping rates, contact support@drinkgoodgrounds.co.

Satisfaction

Returns

We never ask customers to return coffee. We'll replace your order at no cost if it arrives damaged in transit, if the wrong product or grind was shipped, or if there's a quality defect with the coffee itself. Email support@drinkgoodgrounds.co with your order number and a brief description of the issue.

Replacements are not available for preference-based reasons (e.g., you didn't like the flavor) or for orders confirmed delivered but reported missing. See Package Theft below.

Liability

Package theft

Once an order is confirmed delivered by the carrier, responsibility transfers to the recipient. We recommend shipping to a secure location whenever possible.

If your package is stolen, file a report with USPS and contact us at support@drinkgoodgrounds.co. We'll work with you on a case-by-case basis.

Our Promise

Roast date promise

Every bag is printed with its roast date. Not a range. Not a "best by" window. A date. That's how you know it's fresh. That's how you know we mean it.